Refund Policy
NextPath Global Sdn Bhd — Clear terms, honest process, and a standard 90-day refund policy for all cases.
90-Day Refund Policy
For all cases, NextPath Global Sdn Bhd applies a standard 90-day refund window from the date of payment. Refund requests must be submitted within this period to be considered eligible for review.
At NextPath Global Sdn Bhd, we believe in doing things the right way—clear terms, honest process, no confusion later. By making any payment to us, the client agrees to the following Refund Policy. All refund requests are subject to our standard 90-day refund window from the date of payment.
1. Scope of This Policy
This policy applies to all payments made to NextPath Global Sdn Bhd, including but not limited to:
- Application fees
- Work permit application fees
- Embassy / High Commission fees
- Visa approval letter fees (Student/Tourist)
- Insurance fees (Domestic/International)
- Professional service charges (only if mentioned on the official invoice)
2. 90-Day Refund Window
For every case, refund requests must be submitted within 90 days from the date of payment. Any refund request received after the 90-day window will not be entertained under any circumstances.
- The 90-day period begins from the date of the client's initial payment
- Refund requests must be submitted in writing via email to our official address
- Requests will be reviewed within 7–14 working days of receipt
- This 90-day window applies universally to all services without exception
3. Non-Refundable Fees
Even within the 90-day window, the following payments are strictly non-refundable once invoiced or paid:
- Work permit application fees, once processing or submission has begun
- Embassy / High Commission fees, regardless of approval, rejection, delay, or withdrawal
- Visa approval letter fees once processing has started or documents have been submitted
- Insurance fees once the policy has been issued or activated
- Application fees after submission to the relevant authority
- Service charges once work has commenced (consultation, documentation review, filing, submission, follow-ups, coordination, etc.)
4. Visa / Work Permit Rejection or Delay
- Approval or rejection of visas and work permits is solely determined by the relevant embassy, immigration department, or government authority.
- In case of rejection, delay, or request for additional documents, no refund will be issued for any fees already paid.
- NextPath Global Sdn Bhd shall not be held responsible for decisions made by any authority or third party.
5. Client Withdrawal or Cancellation
- If the client withdraws, cancels, or discontinues the application at any stage after payment, no refund shall be provided.
- This includes changes of mind, personal reasons, failure to submit documents, or delays caused by the client.
- Cancellation requests received within the 90-day refund window and before processing begins may be considered for a partial refund at the company's discretion.
6. Third-Party & Government Payments
Any fees paid to third parties or government bodies (including immigration, labor departments, embassies, insurance providers, institutions, or agents) are non-refundable under all circumstances, regardless of the 90-day refund window.
7. Partial Refunds (If Applicable)
Partial refunds are not guaranteed and may only be considered at the sole discretion of NextPath Global Sdn Bhd, provided that:
- The request is made within the 90-day refund window
- Processing has not started, and
- No submission or third-party payment has been made
Approved refunds, if any, may be subject to administrative deductions.
8. Refund Processing (If Approved)
- Approved refunds will be processed through the original payment method or a company-approved mode.
- Processing time may take 14–30 working days, depending on internal and banking procedures.
9. Final Authority
NextPath Global Sdn Bhd reserves the final right to interpret, amend, and enforce this Refund Policy at any time without prior notice.
Last updated: 9th May 2026